Walmart will offer free two-day shipping for millions of additional items, including products from third-party sellers, starting in November. Additionally, the retail giant will start accepting e-Commerce returns at its stores for some third-party sales items.
The store-based return policy is designed to simplify the return process for customers. Shoppers can log into their Walmart accounts to print return labels for third-party sellers, and eligible items can be returned to any Walmart location, at which point the retailer will handle the rest of the return shipping process.
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Walmart also has been preparing for the holidays by expanding its collection of toys by 30% in-store and 40% online. Additionally, the retailer has released a list of the season’s 40 hottest toys, as chosen by kids, to ease parents’ decision-making.
The expansion of two-day shipping will put Walmart’s delivery standard slightly ahead of customer demands for the holiday season: 63% of online shoppers expect three-day shipping to be standard, according to a study by Kibo. The retailer’s rollout of buy online, pickup in-store (BOPIS) options also is likely to be popular: 66% of shoppers have chosen this option in the past six months.
